I don’t often post regarding a product I use or evaluate for my work life, but I recently ran into a product that bears mentioning. It’s called ClientVantage and it’s part of the Vantage suite offered by Compuware.
I have been responsible for Borders.com for some time now and it has offered up all the fun that a newly launched, large-scale, eCommerce website can produce. We have performed reasonably well, but when problems happen they tend to be ugly. And worse, we have a hard time getting to the root cause.
Enter ClientVantage.
About a month ago, Compuware contacted our CIO and got a change to do a proof-of-concept (POC). The product was set up in a few days and immediately started to shine a light inside our website, showing where problems are (and even as important where problems aren’t).
The product is made up of two forms: agent-less and agent. The agent-less provided almost everything I needed immediately, but the agent-based version will provide details down to the Java method call.
When they pulled the POC hardware away from me I was immediately in withdrawal. After some negotiation we decided to move forward with the product. And what a difference it makes in my life.
I am now able to see the performance of our website from many points (physical points and points in time). We don’t have to speculate nearly as much as we did in the past. On top of the performance of the product, Compuware’s engineers who worked with me on site are the best of the best. I almost never come out the other side of an implementation feeling like everything is complete and in order.
With ClientVantage I feel informed and armed to keep the site up and running.